Frequently Asked Questions


Got questions? We’ve got the answers for you! The information provided in this webpage aims to answer some of your frequently asked questions (FAQs) about our company and the products and services that we offer. We have compiled all of these questions for your convenience. We hope you find them helpful!


General

Who / What is PrintiXels?
We are a full-service printing, signage making, graphic design, and indoor and outdoor advertising company based in Carmona, Cavite, Philippines providing a range of services to a variety of clients operating across different industry sectors.

What are your areas of expertise?
Our areas of expertise are diverse! We specialize in providing a wide range of printing, graphic design, and advertising solutions such as digital printing services, large format / tarpaulin printing, signage design, build up fabrication and installation, product packaging, photo printing, sticker cutting, and many others.

What equipment do you print on?
We use a number of high quality, cutting edge printing equipment to suit your printing and signage needs. Visit Our Equipment page for more details.

How can I contact you?
You can call us at (046) 430-3546 or 0977-720-4095 from 8:00am to 6:00pm or send an email to printixels@gmail.com anytime. For complete contact details, go to Contact Us.

Where is your shop located?
Our shop is located at 412 J.M. Loyola Street, Carmona, Cavite, Philippines. It is a 15-minute drive from Alabang, Muntinlupa, Biñan, Laguna, and GMA, Cavite. Please click on the link for our location map.

What are your operating hours?
We are open from Monday to Saturday, 8:00am to 6:00pm.

What areas do you cover?
Our services primarily cater to clients located in the provinces of Cavite and Laguna, and Southern part of Metro Manila.


File Requirements

What file formats do you accept?
We accept a wide range of file formats from the common desktop publishing programs such as Photoshop, InDesign, Illustrator, Photoshop, CorelDRAW, and Publisher. For digital documents, we prefer PDF (Portable Document Format), but we also accept JPG, PNG, GIF, PS, PSD, TIF and EPS files.

What resolution do I need for image files?
Sending us image files with high resolution (at least 300 dpi) is highly recommended to ensure the best quality prints and signages.

Where can I send my files?
We can accept your files on a CD, DVD, memory card, or USB flash drive when you visit our shop. You can send them via our email address.


Pricing and Quotation

Do you provide standard pricing?
No, we don’t. The cost of our printing and signage making services depends on your specifications. It is difficult to give standard pricing because everything is bespoke to the client. Feel free to Request A Free Quote.

How do I request a free quote?
The fastest method to request a free quote is by sending us an email or filling out our Request a Free Quote form. The more details you provide, the easier it is for us to give the best possible quote. We will get back to you as soon as we can.

What details should you provide to get a quote?
To provide you with the best possible quotation, we will need the following details from you:

- Printing or signage type
- Preferred material
- Size
- Quantity
- Finishing (if applicable)
- Installation (if applicable)

If you can send us an artwork or a mockup sample, that's even better.

How long does it take to receive a free custom quote?
This depends on the complexity of your quote request. We will try to reply to you within 24-48 hours.

Can I call at your shop for consultation?
Yes, of course! Feel free to pick up the phone and make a consultation appointment.

Do you offer charity discounts?

Yes, we do. Our company is happy to offer discounts for charitable groups and nonprofit organizations between 5% - 10% discount depending on what type of work is involved. In both cases, we require a proof of registration or eligibility.

I need help in graphic design, can you do it for me?

Yes, we can. Our company has skilled graphic design specialists who can help you in your design needs for a minimal fee. They will collaborate with you to provide whatever is in your imagination.

Do you provide sign installation?
Yes, we do! We have an experienced team who is kept busy fabricating and installing indoor and outdoor signages and graphics. Let us know if you require our installation services and we will include it in the quotation.


Payment and Delivery

When do I pay and what modes of payment are accepted?
When you hire us for a project, we ask for 50% down payment prior to production. The remaining balance is due at pickup. In our shop, we accept cash and check payments. For online orders, we require full payment to be deposited in our bank account.

How long does it take to finish a project?
The length of time it takes for us to finish a project varies depending on the size, materials, quantity, and complexity. While some projects may be done in 24 hours, other projects may take longer to accomplish. However, we will try out best to meet your expectations on turnaround time. Let us know your target deadline and we will inform you if this is achievable.

Do you provide free delivery?
Free delivery is provided for volume orders or projects that cost 5,000 pesos above within these locations: Carmona, GMA (Cavite); Biñan, San Pedro, Santa Rosa (Laguna); and Alabang, Muntinlupa. For low quantity orders outside these areas, we can have your orders shipped for an additional cost. Shipping fees vary depending on your location, and size and weight of your orders.

How can I track my order?
For customers who purchase online and opt to have their order(s) delivered via courier, we provide you with "Tracking Number" to check the status of your order(s). Please be guided that we are not liable for lost, damage or delay in shipping as we don't have direct control over the courier's delivery schedules and processes. Any shipment issue should be directed to the courier.

I would like to ask further questions, what should I do?
If you have any questions that we haven’t answered in this page, you can use our contact form or email us directly at printixels@gmail.com. We will get back to you as soon as we can.